Return & Exchange Policy

At SG Vape Shop Singapore, we are committed to providing only 100% authentic, high-quality disposable vapes and pre-filled pods. Due to the consumable and hygienic nature of these products, our return and exchange policy includes certain conditions. Please review carefully before placing an order.

Limited Warranty – Disposable Vapes & Pre-Filled Pods

Because of health and hygiene standards, we do not offer a standard warranty on disposable vapes and pods. However, exceptions apply if:

You receive an incorrect item

The product has a verified manufacturing defect

Faulty or Defective Items

If you believe your item is faulty upon delivery:

Contact our customer service within 14 days of purchase

Reach us via:
📱 Contact Us

✅ Once inspected and confirmed as faulty:

A replacement will be issued

Refunds or exchanges cannot be made if the item is already disposed of

A $15 delivery fee applies for exchanges unless combined with your next order

Return Policy – Change of Mind or Wrong Item

We understand mistakes happen. If you ordered the wrong product or changed your mind:

Returns are accepted within 14 days of purchase

Items must be unused, unopened, and in original packaging

Opened disposable vapes, e-liquids, or pods cannot be returned

Return postage is at your own cost

Orders cannot be cancelled once shipped, but you may request a return after receiving it

Return & Exchange Shipping Options

For immediate return/exchange (not combined with your next order), a $15 delivery fee applies

To start the process, contact us via WhatsApp or Telegram for step-by-step guidance

Important Notes

Only up to 3 items may be exchanged per request. Additional items can be held for your next order.

Minor issues such as scratches, slight colour variations, or light leakage from use are considered normal wear and tear and are not covered.

All requests must be made within 14 days of purchase. After this period, returns or exchanges cannot be processed.

✅ By shopping with SG Vape Shop Singapore, you agree to the terms of this Return & Exchange Policy.

Our goal is to ensure transparency, fairness, and customer trust.